Dropbox Review

The service that made cloud storage, Dropbox still hasn't fallen victim to the usual trap for trailblazers, offering speed and ease of use. Its security leaves much to be desired, still, though, and it's a bit too cozy with Big Brother if you ask us. Read our Dropbox review for the details.

By Ben Stockton
— Last Updated:
Starts from $ 999 per month for 2000 GB
Save 16 % (All Plans)

When you talk about cloud storage, most people think of one product: Dropbox. It’s the granddaddy of cloud storage providers, having been around since 2007. Although plenty of competitors exist in the market, Dropbox is still hugely popular, remaining a simple and clear product that still appeals to millions of users.

Dropbox continues to introduce new features, which is why it ranks pretty well in our best cloud storage shortlist. It has excellent collaboration tools, offering seamless integration with both Microsoft Office and Google Docs. 

Dropbox pricing isn’t too bad, either, and its “smart sync” feature keeps your hard drive storage in check. It’s not the most secure provider out there, though, and its privacy policy leaves plenty to be desired. If you need a cloud storage service that focuses on privacy, you’ll need to look at alternatives like pCloud (you can check our pCloud review to find out more).

However, if you’re looking for a cloud storage service that makes collaborating on shared documents simple and effective, then Dropbox is still a great choice. Read on as we take a closer look at one of the biggest names in cloud storage in this Dropbox review, or take it for a spin yourself using the free plan.

Read our guide if you want a full explanation of what Dropbox is.

Strengths & Weaknesses


  • Office & Google Docs integration
  • Smart storage usage with “smart sync”
  • Block-level transfer


  • Lacks zero-knowledge encryption
  • More expensive
  • Poor privacy

Alternatives for Dropbox

  1. 1
    • Sync Folder
    • File Link Sharing
    • Folder Sharing
    • Versioning
    2000 GB - 3 TB
    $ 999
    Save 16 %
  2. 2
    • Sync Folder
    • File Link Sharing
    • Folder Sharing
    • Versioning
    5 GB - 10 TB
    $ 500
  3. 3
    • Sync Folder
    • File Link Sharing
    • Folder Sharing
    • Versioning
    10-2000 GB
    $ 399
    Save 20 %
  4. 4
    • Sync Folder
    • File Link Sharing
    • Folder Sharing
    • Versioning
    15 GB - 30 TB
    $ 167
    Save 16 %
  5. 5
    • Sync Folder
    • File Link Sharing
    • Folder Sharing
    • Versioning
    5-Unlimited GB
    $ 199


75 % – Good

Dropbox offers a few additional features that may be of limited use, but we’re going to focus on the biggest and best: collaboration. This is where Dropbox really makes an impact, and precisely why Dropbox for Business is our go-to choice as the best cloud storage for collaboration

That said, this review is focusing on Dropbox personal plans and features, and we can’t fault Dropbox’s commitment to collaboration for personal users, either.


Most users will use either Office or Google Docs to create or edit documents, so it’s extremely clever for Dropbox to integrate with both services. This level of integration is something that most rival cloud storage providers just can’t match, although it is only possible due to Dropbox’s less favorable security standards — we’ll pick this up later.

This feature allows you to open Office or Google Docs files in the Dropbox web application itself. If you share your files, other people can collaborate on these documents in real time, and any changes you make as a team will save directly to your Dropbox account, making team collaboration a breeze.

If you want to create a new document, you can do that, too. You can use any browser to create Office files, but for Google documents, you’ll need to use Chrome or Safari, neither of which offer the fastest browsing experience. If you’re using the desktop application, the opposite is the case; you can create only Google documents, with Office files left out of reach.


To use the Google integration, you’ll need your Dropbox account and Google account to have the same email address. If they’re not the same, Dropbox will allow you to change your account email, or you can set up a new Google account with the same email you use for Dropbox, even if this isn’t a Gmail address. It’s a bit of a fuss, with no similar issues for Office documents.

If you do go for Google Docs integration, you can even use Google’s own apps to edit and save Office files, so if you don’t have an Office subscription, this is for you. However, you might need to make a few changes to your file if you do. Opening an Excel file in Google Sheets did mess up the formatting, although the data was intact.

Dropbox Additional Features

Dropbox is great for integration, but it also has a few tricks of its own. One of those is Dropbox Paper, a note-taking and collaboration app. It acts as one single, endless document that you can fill with text, images, video and more. 

There are better note-taking tools out there (take a look at our list of the best note-taking apps), and if you’re looking to collaborate, you might as well do it with Google Docs or Office instead. If you want to learn more about it, though, then check out our Dropbox Paper review.

Another Dropbox service out there is Showcase, which is available with a Dropbox Professional subscription. It’s a portfolio tool that lets you create a personalized area for your work files, with a custom header and the ability to add images, playable videos and more. It’s fine, but as usefulness goes, it probably won’t be a must-have tool for many Dropbox users.


If you’re worried about file changes, you might find the ”rewind” tool useful. This file versioning feature allows you to roll back file changes. If you decide to roll back a document edit, restore a deleted file or get your files back after a ransomware attack, this is the feature you’d need.

You can roll back to any time in the past 30 days on the Dropbox Plus account, or as far as 180 days with Dropbox Professional. The process is simple; simply choose a date to go back to, then select a time on that date. You see a list of all your changes so you can make an informed decision, and Dropbox will send you an email to let you know when the files are restored.

This feature isn’t common across all cloud storage providers, with Dropbox competing with Sync.com and Tresorit for the title of best cloud storage for versioning. In fact, providers like Sync.com take things further, allowing you to rewind your files and folders by as much as a year. You can learn more about this in our Sync.com review.

If you need a shared space for your files, you could make use of Dropbox Spaces. This feature is relatively new and pretty simple. It turns a regular Dropbox folder into a shared folder, with the ability to add notes or an integrated calendar to turn it into a space for teams to work from. Freelancers on a standard Dropbox plan might find this useful, but others may not.

Like it or not, Dropbox’s newer features are mostly niche in nature. The service is still resting on its laurels with its core service. However, in a world where providers have an angle — Sync.com has great security, MEGA focuses on privacy — then it’s really hard to see what Dropbox is offering to stand out in an increasingly crowded market.

Dropbox Features Overview

  • Sync

    • Sync Folder
    • Block-Level Sync
    • Selective Sync
    • Bandwidth management
    • Sync Any Folder
  • File Sharing

    • File Link Sharing
    • Link Passwords
    • Link Expiry Dates
    • Folder Sharing
    • Folder Permissions
    • Link Download Limits
    • Upload Links
  • Productivity

    • File Previews
    • Edit Files
    • In-App Collaboration
    • Office Online
    • Google Docs
    • Notes App
    • Media Playback
    • Mobile Apps
    • Deleted File Retention
    • Versioning
    • WebDAV
  • Security

    • At-Rest Encryption
    • In-Transit Encryption
    • AES 256-bit Encryption Protocol
    • Zero Knowledge
    • Two-Factor Authentication
    • US Server Location
  • Support

    • 24/7 Support
    • Live Chat Support
    • Telephone Support
    • Email Support
    • User Forum
    • Knowledgebase
  • Misc

    • Free Plan


60 % – Fair

Dropbox certainly isn’t the most expensive cloud storage provider out there, but it’s not the cheapest, either (see our Dropbox pricing guide). 

Dropbox Plus
  • 2000 GB Storage
1-year plan $ 9.99/ month
$119.88 billed every year
Save 16 %
Dropbox Professional
  • 3000 GB Storage
1-year plan $ 16.58/ month
$198.96 billed every year
Save 17 %

If you want a Dropbox free trial, you can open a free Dropbox account with 2GB of storage space, allowing you to sync your files across three devices. You can still revert to previous versions of files from the past 30 days and send files up to 100GB. 

There are better free storage plans out there, though. Check out our best free cloud storage article, where we look at how big brands like Google and Microsoft dominate the market.

Looking at the priced plans, Dropbox Plus gives you 2TB of file storage space and usage across unlimited devices for $11.99 per month. If you want to save a little on the price, you can opt to pay for a full year upfront, which works out to an equivalent of $9.99 per month. 

In addition to offering 30-day versioning, Dropbox Plus lets you rewind your entire account by up to 30 days and transfer files up to 2GB in size. 

If you need more, Dropbox Professional comes with 3TB of storage space for $19.99 per month (or around $17 per month for an annual plan). It comes with 180-day versioning and account rewind, and you can transfer files up to 100GB. You also get access to Dropbox Showcase.

To put these prices into context, both pCloud and Sync.com offer 2TB packages for around $8 per month, annually. Sync.com’s 3TB plan is currently just $10 per month, the same price as Dropbox’s 2TB plan. Sync.com also offers a 4TB plan for $15 per month, which gives you 1TB more storage than Dropbox Professional for less money. 

Unfortunately, that’s the reason why pCloud and Sync.com make it to our list of the best deals in cloud storage and Dropbox doesn’t. The prices aren’t bad, but they’re nothing to write home about, either.

Ease of Use

90 % – Excellent

If you take almost any other cloud storage provider and look at the apps, interface and product itself, they’ll all look a little like Dropbox. It’s the OG, the first to make personal cloud storage a possibility. 

The basic Dropbox format — with sync folders, a system tray icon for settings and more — is a common format replicated more than a decade later by other storage providers. It’s a popular model for a reason — it’s simple to use. 

Unfortunately, Dropbox has tinkered with this simple system in its most recent major update, and we’re not sure the change is for the better. That said, the product still remains pretty easy to get started with.

Signing up is simple; enter your name and email address, choose a password, then you’ll have the option to try Dropbox Plus for free for 14 days or continue with the Basic plan. You’ll then be prompted to download Dropbox and launch it to get started.


Dropbox will create a sync folder for your PC files; you’ll need to select “advanced options” to change this folder’s location. This is where you’ll find the option to tweak the “selective sync” and “smart sync” settings, which we’ll look at in more detail in our next section.

Dropbox Desktop App

Once Dropbox is set up, you’ll see a pop-up message about the new desktop app, which arrived toward the end of 2019. Previously, the only way to make changes to your settings outside of the web interface was to use the system tray icon, but Dropbox has thrown this model out. Instead, it wants you to use the desktop application to view and control your storage.


This new app looks a lot like the web interface, where you can pin files and folders, turn shared folders into Dropbox Spaces, join video meetings and access integrations with other services, such as Slack. Most of these features are also available via the web interface, but there are some things you can only do via the desktop app, such as starting a new Zoom meeting.

This is where we come full circle, though. Most users expect the common, Dropbox-like experience: hit the system tray icon, access your settings, view or edit your files in File Explorer and move on. However, with the tray icon opening the desktop application, users now have a few more stages to get through before they can use Dropbox properly.

If this bothers you, you can change this under the “general” tab of the “preferences” menu. For instance, you can set folders to open in Windows File Explorer, rather than opening the desktop app. Once you’ve changed this, though, there’s no way to open the desktop application without changing this setting in the “preferences” menu again.

Dropbox Web App

If you’re using Dropbox on the web, there are some notable differences. The web interface has a simple menu down the left-hand side, with links for various sections like “files” or apps like Showcase prominent. This menu is missing in the desktop app, which shows your most recent or starred folders, so the web interface is a little easier to navigate.


In the web interface, the “home” section is where you’ll find recent files and folders, as well as suggestions based on past usage, while “files” lists your (you guessed it) files. One big frustration for Mac users is that this will list your files alphabetically, rather than with your folders first, and there’s no way to change this in the web interface. 

The good news is that you can fix this issue in the desktop application, but it still means that Dropbox isn’t our first choice for Mac cloud storage, as our best cloud storage for Mac shortlist shows (also, read our guide on how to remove Dropbox from Mac).

However, moving files and folders in Dropbox is still as easy as you’d hope; it’s a simple case of dragging and dropping. 

You can move files out of Dropbox to your desktop, which will remove them from your Dropbox account. Meanwhile, dropping files from your desktop to Dropbox will upload them into your account. This works equally well in both the web interface and desktop application, making moving your files around a breeze.

Dropbox Mobile Apps

The mobile apps are pretty good, too. If you long-press on a file in the mobile app, you can drag it around the screen and drop it into a folder. You can also create Microsoft Office files directly within the mobile app, as well as setting your photos and videos to automatically backup from your phone to your Dropbox account. 

If you’re keen to store your mobile photos, then take a look at our list of the best online storage for photos, where Amazon Photos and Google Drive are good alternatives.


The mobile app also makes use of your phone camera as a document scanner. It’ll process the image to flatten it and remove any perspective, acting like a flatbed scanner in the process, which is perfect for receipts, business cards or important letters.

This feature — as well as all of the typical Dropbox features — is as easy to use on Android as it is on an iPhone or other iOS devices. Dropbox is one of the best cloud storage for Android, after all. 

Overall, Dropbox is still pretty easy to use in all its forms, but the new desktop application is a solution without a purpose, and it’ll need more refinement before the change is something worth praising.

File Syncing & Sharing

90 % – Excellent

There’s no quibbles here because Dropbox is still one of the best cloud storage providers for file sharing and syncing. Dropbox solves one of the biggest problems with cloud storage: disk usage. 

Thanks to its “selective sync” feature, you can decide which folders sync to your desktop and which ones stay in the cloud (read our guide if Dropbox is not syncing). Although this helps to free up disk space, any folders you don’t sync aren’t visible in your Dropbox folder, so it doesn’t give a true representation of what you have stored in your account. 


To solve this problem, Dropbox has another solution in mind: “smart sync.” This allows you to see all your Dropbox files and folders on your PC, but you can choose which ones are stored locally or are otherwise kept in the cloud. You can view all of your Dropbox files in Windows File Explorer (or Finder on macOS) without using disk space.

That doesn’t mean your online-only files are inaccessible. Just double-click these, and your files will download and open as normal. However, you’ll need to set it as online-only again afterward if you don’t want it taking up space.

This is a useful feature, especially on devices with low storage space, and it isn’t a feature that many providers replicate. However, those that do, in some cases, do it better. For example, pCloud sets up your sync folder as a virtual drive that takes up no space at all, even when you open and work on files. Check out our comparison of pCloud vs Dropbox to learn more.

Dropbox’s Ability to Share

If you want to share files from your Dropbox, you can; it’s even one of the best cloud storage for sharing. You can share a file or folder from the desktop application, web interface, mobile app or from your desktop folder. 

You’re given the option to email the invitation directly or to generate a link that you can share yourself. Files can be set as read-only, or others can be allowed to edit them.


Dropbox Plus users can also set a password and an expiration date for the link. If you upgrade to Dropbox Professional, you gain additional controls, including the ability to disable downloads, which will stop any recipients from saving what you’ve shared with them.

The desktop application includes the option to share files via Slack, Trello and Zoom. Additionally, if you connect with other services, you can also share from the web interface via Gmail, Outlook, Microsoft Teams, WhatsApp and more.


If you want to send a file rather than sharing it, you can use Dropbox Transfer. This sends a read-only copy of your file with a typical seven-day expiry date, although you can change this to up to a year. You can send files up to 2GB with a Dropbox Plus account or 100GB with Dropbox Professional. 

This is pretty big, putting it alongside other file transfer services like WeTransfer, which we compared with Dropbox in our Dropbox vs WeTransfer comparison review.


85 % – Very Good

As a top-shelf cloud storage provider, Dropbox has pretty good upload and download speeds. It’s not the fastest provider we’ve ever tested, but it holds up well against many of its rivals. 

To test this, we used the same 1GB file to upload and download it from our Dropbox storage. We tested this from a location in the UK, with connection speeds averaging around 80 Mbps for downloads and 6 Mbps for uploads. 

The times varied a little, but on the whole, the speeds were pretty consistent and in line with what we’d expect — if a little slower — given the connection.

 First attempt:Second attempt:Average:
Upload time:27:1223:5924:12
Download time3:243:363:29

Dropbox rivals its competitors on speeds in how it actually syncs your files. If you’re making a minor change to a file, you’ll actually see much faster speeds with Dropbox than you would with other providers, thanks to its block-level transfer.

Imagine your files are broken down into small chunks. When you edit a file, only the chunks that have changed need to be synced. If you’re editing large files, this can make a significant difference to your upload time. That’s because many other providers would need to sync the entire file, even if you made only small changes.

Surprisingly, many cloud storage providers still don’t use this simple but effective way to speed up syncing your files. If you’re looking for an alternative provider that uses block-level sync, then take a look at pCloud or OneDrive (check out our OneDrive review for more).


65 % – Decent

Unfortunately, Dropbox isn’t the most secure cloud storage you’ll find, and it isn’t a recommendation we’ve listed in our most secure cloud storage shortlist. If security is your priority, there are much better options out there, like pCloud or Tresorit (check out our Tresorit review and Dropbox vs Tresorit comparison for more information).

This is down to encryption. The gold standard in security for cloud storage services is zero-knowledge encryption. This means that your provider doesn’t hold a copy of your encryption key, so it can’t decrypt your files, even if it wanted to. 

With zero-knowledge encryption, your files are kept safe from the provider, from the law and from nosy hackers, too. Only you have the key, meaning only you have access to your files.

Unfortunately, Dropbox doesn’t offer zero-knowledge encryption at all, unlike some of the other big names and best zero-knowledge cloud services out there, such as MEGA, Sync.com and pCloud. 

This lack of security is a trade off to allow for Dropbox’s integration with other major services; with encryption, Office and Google integration wouldn’t be possible. As a service that’s looking a little stale in some areas, this would leave Dropbox with few killer features left in its arsenal. 

If you want to use Dropbox, but you still want zero-knowledge encryption, then you’ll need to use it with third-party software like Boxcryptor (you can check out our Boxcryptor review to learn more).

Otherwise, Dropbox uses AES 256-bit encryption to protect your data at rest, and AES 128-bit encryption for data in transit. It also uses the TLS protocol to protect against man-in-the-middle attacks. This is all pretty much the industry standard, so it is the least you should expect from a cloud storage provider.

However, there are a few security features that Dropbox does offer, such as two-factor authentication. This requires you to use a second form of authentication — aside from just your password — to access your accounts. This is usually in the form of a code sent to your cell phone or in an authentication app. No code, no access, even if your password is compromised.

We’d be remiss without mentioning Dropbox’s unfortunate checkered history when it comes to security. Although it has been almost a decade since it happened, a massive data breach back in 2012 led to 68 million Dropbox user passwords being leaked. 

There hasn’t been any sign of breaches since, and Dropbox security has since improved. That said, it’s not the best history for a cloud storage provider, especially when the service — not you — holds the keys to your files


60 % – Fair

Dropbox isn’t the first name that comes to mind when we’re thinking about privacy-focused cloud storage. It isn’t like MEGA, which is focused on your privacy. Dropbox’s privacy policy states very clearly that it can access your data to ensure that you’re not in breach of its policies.

That’s a big no-no, as it gives Dropbox the power to access your data whenever it feels it needs to. This gives Dropbox the power to decide when that’s appropriate, and not you. It also states that it will share your data with trusted third parties, such as Google, Amazon and Oracle. 

In some respects, that’s probably due to the level of integration it offers with those third-party services. However, the more your data is shared, the less private it becomes. That’s something to bear in mind if you’re thinking about storing sensitive data in Dropbox itself.

If that wasn’t bad enough, then from a privacy focus, this probably is: Dropbox’s servers are U.S. based. The U.S. is definitely not on our list of the countries with the best cloud privacy laws. Your data may be subject to strict laws, such as the Patriot Act, meaning that Dropbox can be compelled to hand over your data to U.S. authorities at any point. 

Because Dropbox doesn’t use zero-knowledge encryption, every file and folder in your account could be open for scrutiny. In addition, the Edward Snowden leaks mentioned that Dropbox was being considered for inclusion in the controversial PRISM program of internet surveillance.

Dropbox was quick to deny any connection to PRISM, but it can’t deny that it appointed former U.S. Secretary of State Condoleezza Rice to its board in 2014. Ms. Rice’s involvement in the same administration that developed the Patriot Act is something for the history books, but we’d hardly call her an ally in the privacy fight.

Having healthy skepticism isn’t unwise, and for privacy, better options exist than Dropbox. Look at MEGA and pCloud, or use Boxcryptor to keep your files safe.

Customer Service

87 % – Very Good

Although privacy is a downside, customer service is a better area for Dropbox to shout out about. It’s certainly better than the customer service offered by other big-name players, such as OneDrive (you can see this in our head-to-head Dropbox vs Google Drive vs OneDrive comparison). 


You can contact Dropbox customer support by email or live chat, with 24-hour support available Monday through Friday. You can also ask a question on the community forum, where advice from other Dropbox users is available.  

The community is useful and can answer most questions, although responses can take more than 24 hours. However, chances are that your question has already been answered, so searching the community can be a big help.

When we tried live chat, we got an immediate response, and the customer service agent was able to adequately answer our query. We also received a useful follow-up email, which was a nice touch. 

The direct contact by email was less useful, though. We got a response acknowledging our email, but the reply to our query took around 18 hours. This was within the stated 24-hour response time, but it seems a little slow when you can get an immediate answer from live chat.


If you don’t want to speak to someone, you can research your issue with one of the many useful help pages on offer. Some of these pages include helpful video content to walk you through exactly what to do, while others are strictly text-and-image walk-throughs.

On the whole, the customer experience with Dropbox is strong. The direct response times are good, and you can find quick solutions to problems on the forum or in Dropbox’s help guides, should you need to.

The Verdict

As we talked about in the beginning of this Dropbox review, it’s important to recognize Dropbox as the provider that turned cloud storage into a mainstream idea. It’s been in the market since 2007, and its features, its interface and many of its ideas have been replicated elsewhere.

It’s maintained a good market share by being quick and easy to use, and by offering simple features that users understand. Its good collaboration features and strong integration with other services still put it ahead of many of its competitors.

Unfortunately, nearly a decade since a major data breach, Dropbox still remains subpar when it comes to privacy and security. It isn’t terrible, but with a lack of zero-knowledge encryption, it remains a much weaker, less-safe option for most users, compared to pCloud, Tresorit or Sync.com.

To be blunt, Dropbox just looks a little stale. A new desktop app is a step in the right direction, but it’ll need to do more and continue to innovate if it wants to compete with  much bigger names, like Amazon, Google and Microsoft. 

That said, it isn’t all bad for Dropbox, and simplicity and ease of use continue to be one of the best reasons to consider a Dropbox account for your files. If you’re looking for a cloud storage service that lets you work on shared files, then Dropbox is a truly excellent choice. 

The integrations with both Google and Microsoft Office documents make real-time co-authoring of documents simple; it’s a feature that’s really unmatched by most of its major rivals, other than perhaps OneDrive or Google Drive. “Smart sync” is also pretty useful, particularly if you want to keep a lot of data in the cloud and don’t have a huge amount of hard drive space.

If you’re not planning to make use of these tools, however, then there are other options you should consider. You can find better cloud storage services that offer zero-knowledge encryption that will keep your data safe and offer more storage at a lower cost.

We’d love to hear your own thoughts and experiences about Dropbox in the comments below, especially if you feel we’ve missed a flaw or feature that deserved extra attention. As always, thanks for reading.

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60 thoughts on “Dropbox”

  1. Dropbox was the first cloud service I had used..Till now Dropbox is waking up when my PC wakes up..I have tried other cloud services too,but nothing is simple as Dropbox…I have 5.5 GB space on my free account..and everyone in family uses Dropbox…That’s the power of simplicity…

  2. Dropbox is amazing guys! It’s probably the best for business or a proffesional photographer.

    Dropbox offers amazing features, and especially the BIG 2014 changes and updates made it to be the one of the most cheapest cloud storage ever! 1TB for 9,99$/month. And new feature Dropbox launched, is password lock for files you share!

    However, in security, Dropbox is good, but nothing more.
    Dropbox is NOT going to take a war, if a company would be requesting your account’s files for legal procedures to take against what you did, so dropbox would simply say “oh hey, yeah yeah sure take this users 850GB copy files”. Why? you’re saying why i say this way? it’s because it’s their REAL face!
    They are a cloud company that don’t want to get in a trouble if a illegal activity is monitored on how you’re using the cloud. Example, if you got illegal files that is copyright protected, and you upload to your cloud and share, they will easily see your file, with the MD5 Hash control (i think they are using MD5 hash, or another thing similar to MD5).
    Dropbox uses Amazon S3 servers, which are NOT NSA Proof!
    Dropbox uses SSL Only during File transfer. In the Cloud, it’s easily read-able.
    IF someone has Access to Amazon S3 servers, they could easily read and see your files (well, it’s pretty hard since Amazon has tons of TB in that cloud, so will there be low risk of your files getting revealed). For Bussiness, Dropbox definitely is a NO!
    Low security, non-encryption on server-side.

    Unless you mark your files as “share”, dropbox wont use their system scanner, to scan illegal files. Yup, dropbox has a system that maintains the scan feature, if any suspicious is found, it will get redirected to the Dropbox staffs for manual scanning procedure to decide whether it is legal or illegal.

    Simplicity of Dropbox is Very good! very simple! they made it as simple as possible which is very easy to learn and manage files.

    Speed of Dropbox is really good too! Well, it can’t beat Google Drive’s speed (which MAXED my speed, i got shocked, because no any cloud provider maxed out my 100mbs upload/download speed). Dropbox has good speed, i am serious, it’s really good for personal use. Dropbox lowered their price, which made them marked in the “Affordable clouds” section (well so in my list anyway).

    Their Mobile app is super-easy and super-simple. However, it lacks some features that other cloud privders mostly gives, anyway, Dropbox is very proffesional cloud company.
    Their Windows software is really bad guys, because it is copying your cloud to your local harddrive without even warning you about that, which in result causes bandwidth overcharge issue (if you have a Internet which has a limited bandwdith usage). I think that function is customizable to your preference.

    Overall guys, Dropbox is very good (if we exclude the security) for the price.

  3. I have had Dropbox for over a year now after a colleague initiated its use. I love it! My storage is at 17GB thanks to friends joining me. I can access my current projects (letters I’m writing, homework, etc) no matter where I am, from any computer.

  4. I’ve been using Dropbox for several years. My Dropbox folder is my default folder for Microsoft Word. So all of my Word files automatically go to Dropbox. One of the features I especially like is that Dropbox retains multiple versions of my files. So, for example, if a template file is corrupted through user error, I can easily restore the original version. Likewise when a crucial file gets deleted, I can easily restore it. Another feature I value is the ability to share a file so that I can provide a link to the file to anyone I want to share it with. That person doesn’t even need to have a Dropbox account. For example, suppose you need to provide an updated file periodically to a group of people. Instead of emailing the file to them, you can just provide the link. Then each time you update the file the link will automatically point to the updated version of the file.

  5. I have been trying too get a hold of anyone at Dropbox. .. but am not receiving any replies! I was told to contact [email protected] regarding something pertaining to my drop box..

    Please reply

  6. If you cancel the $99 subscription, make sure to go to your bank account to cancel too. They will just keep charging and there is no number to call and emails to support are ignored (as you can see from complaints on their user forum on the topic of ‘billing’

  7. I’ve used Dropbox, iCloud, OneDrive, and Google Drive, but Dropbox is by far the fasted and most reliable in terms of speed and synchronisation. I’ve had a lot of trouble with the other apps where they take forever to synchronise.

  8. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to do through too many steps to figure out the various pricing plans. It is also very difficult to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

  9. I have found Dropbox service to be very inflexible. I think the website is more difficult to use than is necessary. One has to go through too many steps to figure out the various pricing plans. It is also too many steps to get to a point where you can choose to cancel your trial service. I feel totally duped by trying their trial service and the inflexibility to work with me to determine the best service for me at a reasonable price.

    1. “One has to go through too many steps to figure out the various pricing plans.”

      $9.99 for 1TB of storage. Wow, very confusing.

      “It is also too many steps to get to a point where you can choose to cancel your trial service.”

      Settings – Cancel Subscription. Wow, so complex.

      Perhaps using computers and the internet are not your strong suit Cindy.

      1. Wow, is Rolo ever an asshole! I hope he’s just a random internet jerk and not an actual employee of Dropbox.

        I have never done business with a company that makes it so difficult to get simple support. I signed up for their $750 business service specifically to keep separate my business photos and files from my existing personal travel photos. I was very careful to set up a separate email account — everything I could think of to keep them separate because I wanted to share files with a major client.

        As soon as everything was set up on my new business account, I open it up and see……all my personal photos from my other account. WTF??? Exactly what I was so careful to avoid was right there in front of me.

        So….after a very long time of trying to find the secret decoder ring that spelled out a tech support number, I finally reached DropBox, tried to get it all straightened out and after hours, ended up just frustrated enough to tell them to forget it, just cancel the whole damned order and refund my $750. They actually did that immediately. That was last June (2015).

        Guess what I found when I signed on to my bank card account today (May 31, 2016)? A new $750 pending charge from Dropbox. Seriously, you’re going to hit me for an auto-renew charge when I’m not even a customer and haven’t been for a year?

        So, before Rollo the jerk decides computers and the internet are not my strong suit, you should know that I make my living pretty much exclusively handling things online. I can call Pruvan, I can call Quick Books, I can call Basecamp and get help immediately from any of them. There is no other company I’ve dealt with in business that makes communication such as nightmare as does Dropbox.

        **More fun trying to find help from Dropbox: the kicker of this whole sorry experience: all my personal photos that were migrated into the now-deleted business account: gone. Can’t find them anywhere. Thanks a lot, Dropbox.

        1. Speaking of “: gone…”:

          If you even imagine Drop Box as a last resort back-up of a real back-up, forget it.

          Drop Box pretty much destroyed what had been a useful; library of some 450 albums. It ripped apart every single compilation album (SXSW 2016, for example), spewed a few across the library as individual albums and then crammed 450+ tracks into an “Unknown Artist” extravaganza album from which it is impossible to extricate them. This, in spite of the fact that in every case the individual track information including artist and album name appear in Drop Box’s own information.

          But that’s not half bad compared to the 60 or so albums that still appear in the library (album art shows up) but have one track instead of, say, 12. The other 11 tracks are just: gone.

          Several of my text documents received the same treatment.

          Add to that the hours and hours and hours of restoration time, and floppy disks begin to look pretty advanced.

          1. This is true. Dropbox is _not_ a backup system. For backups there are other tools and it needs a different backup strategy or/and some tools which providing this (CrashPlan, TrueImage,…).

            It can be a nightmare if a file was locally deleted or corrupted and it’s synced with all devices. If you don’t know the file and the latest working version, you have a big problem.
            Dropbox (and most other cloud services) are no backup tools and also no replacements for a real version control system.

            So never use Dropbox and similar cloud services to backup your music library, documents, eBooks, photos etc. It’s good for sharing and collaboration with other people but not for backups.

        2. Hi! Thank you for your post! We are dealing with dropbox nightmare, too. You mentioned you were able to find a phone number. Do you by chance still have it?

        3. Hi Alison, I recently had this happen to me too. I am curious if you were able to resolve the issue with the charge? I cannot afford the $750 bill that they stuck me with. Any insight will help greatly!


      2. I agree. It said 30 days free trial so I’ve become 1 year subscription because it save more money than monthly charge. I was stupid they charge $99 right away and never refund back even I cancel subscription within hours. The Reason of cancel is that the storage has 1TB but I can’t upload more than 150GB so I sent tech support but didn’t get any answer soon so I tried to search. My hard drive unused space is only 150GB and I can’t upload more than that.
        It is completely not useful. Bad service and tech support (still didn’t get any answer from couple of days ago). extremely bad company

  10. 7/10/16
    Complaint to Dropbox-Unsavory behavior!
    I originally liked Dropbox being able to email my collection of pictures to my friends and family with a simple link click. But recently you started to make people create passwords to what end I didn’t know and now it becomes clear, people are telling me they are receiving email that their boxes are full and need to pay to upgrade. I am the one who is paying to control the content they are receiving so this has become a despicable scam to shake people down for money, I am shock and embarrassed by the lack of integrity by your company. You should gently ask if they would like to buy an account. Right now this is causing me harm as people do not want to open any Dropbox email from me. I am going to look for another company that’s honest.

  11. I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. “Keeping the subscription” was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox’s representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it’s unethical business practices or recommend it to other colleagues. Dropbox’s business practices and Ned’s support are deplorable! ~ Faith E. of MA, USA

  12. Went through a painful search to reach a customer service line.

    Got one finally, a hold of some Red Dot Indian guy who laughed at my problem then hung up on me.

    He wanted to charge a service fee for helping me with my account. I told him no.

    1. I see that G.L. posted in August and might not read this, but it may be helpful to other readers:
      1 888 414 8124 IS NOT A DROPBOX SUPPORT NUMBER! It’s a scam. You will have the same experience as G.L. had—a nasty guy that sounds like he’s from India who’s tries to get your card number.
      There is no phone number to reach Dropbox tech support unless you are a so-called Business Plan customer. Even if you paid for Pro, you will still have to wait two or three days to get a response, if you get one.

  13. Severe safety issues. Dropbox has security holes big as an elephant, and no loss-restore. Your DB account can easily be taken over and deleted by an unauthorized third party, even by accident. There is no safeguarding back-up solution, no way to restore your account. All your pics and documents are forever gone. And the DB tech team will just say “no can do” before they stop responding at all. I’d recommend you stay away

  14. Dbox is good until…..I have used them for many years. I liked them until they just stopped supporting XP based computers. This means the DROPBOX system STOPPED working…I would be ok if they just stopped supporting the service with XP. When windows stopped supporting XP, my computer still worked. This was not so with Dropbox. It just stopped working, no warning, no email warning, no phone call…it just stopped. What kind of company would do this move? They have lost my business, I am going to google drive, you should too before it is too late and you can not get access to your files on their server.

  15. I was only using the trial period for 15 days and guess what they charged me 750 usd dollars from my credit card. Such a scamer.

  16. I don’t think that CrashPlan fits this category. It’s a cloud and local backup tool and works different than Dropbox so it makes not so much sense to compare this both.

    Anyway, Dropbox is still the big player because of it’s easy usage and the features if it comes to sharing of files. Dropbox allows to share a complete folder and it’s intelligent enough to automatically make a zip archive if the user with the shared link likes to download a folder. The pro version adds some more interesting features like passwords for links.

    Dropbox uses a special strategy and uploads only partially changed chunks if the file is already in the cloud. This makes the upload often very quick. If the file is already somewhere in the cloud it will also not uploaded twice, Dropbox compares this with already uploaded files.
    With my testings with Google Drive and One Drive, Dropbox had the quickest uploads.

    Because it’s the leading cloud platform nearly all apps supporting Dropbox. This can be interesting for some special apps on mobile devices like cloud music players or photo galleries.

    The downside.. yes, with 10€ it’s not the cheapest platform and the competitors don’t sleep. They offering often more features in different departments, for example the online working on documents with Google Drive.
    So IMO Dropbox is still the king if sharing of files, integration with other apps and syncing over different devices is needed. Not to mention that the syncing client works like a charm and IMO better then Google Drive, OneDrive etc.
    For better encryption, more features there are better cloud providers.

    So overall rating is IMO fair 😉

  17. I loved Dropbox until I tried their trial version for my workplace. They automatically charged my card $750.00 on the second of the 32nd day, and would not refund my money. POOR CUSTOMER SERVICE, terrible on a human level, and NOT WORTH THE TROUBLE.

  18. Dropbox is terrible. I had a problem with my account.

    1st- I cancelled my account, then they charged me anyway.

    Then I tried to contact them via email but their contact form did not work.

    So I tried chat.

    I was told there was no option to refund my money despite the fact I cancelled. (they had no record of it- of course I know they have at least one other form that does not submit properly)

    So I called, was told the same thing and when I asked to speak with a supervisor I was told there was not one available.

    How anyone likes Dropbox more than other services I will never know

    1. Hi Jennifer,
      The reason people like Dropbox is that it generally works well and is convenient. HOWEVER, should you have any problems with Dropbox, including tech support and billing, chances are that you will end up hating it and the people who work there.
      You can do some looking around to see how many people have nightmarish stories about Dropbox.
      Also, don’t try to get any help at their users’ forum. If you post something at all critical of Dropbox, some bizarre creatures called “super users” will respond by attacking and attempting to discredit you. After I read some of the complaints and responses, I realized that there was no point trying to get help there.

  19. Dropbox is terrible! I got a virus and I couldn’t get an answer how to fix things – LOST ALL MY FILES! I WOULD NOT RECOMMEND IT

  20. My elderly Aunt has a recurring charge of 9.99 on her credit card. She has only ever had one email account, and DropBox has no record of that. Without the email address on the account, there is NO WAY to cancel, or even to contact their support team. The only resolution left was to block all charges from the vendor. After seeing how badly this company provides (or does not provide) customer service, it is VERY easy for me to not recommend that the state government agency I work for ever use their service. There are many other cloud based storage solutions that have actual customer support.

  21. Tech support at Dropbox is basically non-existent. I had no problems for years, but recently I added my Dropbox account to a new computer. The files were too large for the C drive, so I moved them to a different drive. By doing that, somehow I removed my own access to all my folders and all of my files disappeared from Dropbox. Luckily – I had them all backed up, but otherwise I would have been utterly out of luck because after over a week of constant email – they have done absolutely nothing to help, and their emails are condescending in tone and aggravating. I cannot recommend them. I would suggest looking elsewhere for file storage and file sharing.

  22. I have had a free DB account for years now and decided to use it for digital downloads for business but needed to find out which business plan would work for my needs. I ended with “Amanda” chat and she wanted my email and phone number first and I said I already have an account and gave the name. I asked why she needed the info before I find out if their plans will do what I need first. Then she says ok then gives me a link to business plans and ends the session. Wow that was rude. I then go to the link and they want to start up a chat but they say that guy is busy. I am thinking that DB is hard core sales and from many of the complaints here it sounds like they run a sloppy pushy ship. I will stay with Google Drive until I can find a better business alternative. I am glad I found out about all this before I gave them my credit card. That was a close one.

  23. The first surprise I’ve had with DB was that files shared with me by other people count toward my storage when these files already, logically, count toward their storage. So if someone decided (just like they did) to share large files in their paid account with me, my modest box will fill up on day one. How naive of me to think otherwise.

  24. I’ve just spent 11 days playing ping pong with Dropbox customer support and my issue is still not resolved. I own a business account. I expected their customer service to be OK. It’s total crap. I get copy and paste answers. I requested my ticket to be transferred to another rep and the rep refused. I can hardly believe it. If customer service is important to you, avoid Dropbox at all cost.

  25. DO NOT SIGN UP FOR DROP BOX. THEIR CUSTOMER SERVICE IS PATHETIC!! I signed up for a prepaid Plus account for a year, they double charged me. I contacted customer service and they downgraded my Plus account to basic without my consent! I’m filing a complaint as a fraud. No pride and not reliable with incompetent people.

  26. Hi,

    I do not recommend to a pay for dropbox service. It is too easy for syncing computers to erase data. I ended up with a whole file structure with no documents in the folders due to having some issues with a computer when syncing. I requested to close my account and a refund but dropbox would not give any refund and I was left with 6 more months of my annual fee just wasted on a site that did not do what they said they would. The customer service was also terrible. I was told my data was not retrievable. The worst thing was I paid for around 2 years to store data that was not there. It wasn’t until I did a search for some documents that I realised they were gone. Dropbox is not a company I would trust to store my data.

  27. Perhaps dropbox used to be good, but not after the recent update! It sucks, it’s no longer convenient & no longer user friendly, so unless dropbox changes back to normal – don’t waste your nerves & energy on this bs!

  28. Cant stand the weakness of onscreen prompts, but most annoyed that the free account has no way to judge the size of your folders and shared folders.

    Annoyed that folders shared with me count against my quota.

    I have probably 100 meg max files, but Dropbox thinks I am over my quota. I have no way to see what is making them think this.

    Price of upgrade is high, and shouldn’t be needed since I don’t really need more than a gig.

    Much about the navigation and options are counterintuitive

    – to see other file properties, click on the column heading for one of the presented attributes. In the rest of the world and in the rest of dropbox, this is “sort by” action. But one secret column uses it to change the display without any indication. Weird.

    – Want to see your total space usage? There is no menu for this. You have to know to click on the picture of yourself to find a background menu. In that menu, click on a tab “account” Then you can see it. Who designs menus like this?

    1. Hi Gromit, if you’re still using Dropbox, check out Qloud+. The dashboard can tell you exactly how much storage space you have left, as well as the Insights tab will help you find which files are taking up the most space, so you can maximize your storage. You can also connect your Google Drive and One Drive accounts to get more free storage space. http://www.qloudplus.com

  29. Dropbox is a failed technology. Difficult to use. Files do not show up unless someone sends you a link even if you have rights to the folder. HORRIBLE I have spent too much time trying to make this awful program work for me.

  30. I need clarification. What it means ” the storage has 1TB but I can’t upload more than 150GB”?? I am lost!! Can someone explain, please?? I thank you very much in advance.

  31. Dropbox took £750 from my bank account in October 2016 when I thought I had used their free service to transfer. Self recorded tape for an acting job. They sent me notification of this the next day which I did not open as I presumed it was a scam. It was only when I got my bank statement nearly a month later that I realised what had happened. I immediately contacted them and pointed out that this was an error and there was no way a one man business needed this service, whatever this service was because it this dat I don’t know or understand what I was supposed to have purchased.. I got a catagorical no refunds possible reply from Jay…no surname. I then offered to pay for the month I had had the service and would like a refund for the outstanding 11 months, again Jay said no refunds…. my union Equity think this was misold to me under the Online and distance selling for business legislation. I replied to Jay.. saying that I now wanted a complete refund or would persue this matter in a small claims court. My next reply came from Benjamin ..no surname…saying he had thoroughly reviewed my case and they had a no refund policy.
    It is now 5 months later…I am still furious and will start proceedings against them this week, there are no adresses on their site but I gather the English office is in 2 Riding house street, london W1W 7FA.
    Will let you know what happens, I hate this organisation….

  32. We closed a business, and found out that we had a Dropbox account on “autobilling” with a $99 yearly auto renew when we received our credit card statement. Although we had not logged in for nearly six months (since the business closed), it’s Dropbox’s policy to refuse any auto renewal charges however recent the renewal charge was. They could have charged us for one month, but chose to hit us for the full year. When I tried to “chat” with them on their online “chat” window, as soon as she found out it was a complaint she promptly ended the chat session. Their customer handling is horrific. Had this have been handled properly, I would likely have gone to them for future business needs. Not anymore. There are many choices for cloud storage these days. They think they can mistreat their customers, but it will catch up with them. AVOID! You have many other choices! Meanwhile, I can highly recommend “Hostmonster”. We had the same situation with them and they immediately refunded the entire amount. I will be using them again, and already know I’ll have the need for another website.

  33. Their customer service and tech support is downright awful.

    When removing an old user and adding a new one, something almost everyone has to do. we could not invite the new person. We followed the instructions to the letter.

    My main office person could not be included in our group. For two weeks this went on and the only response we could get is that they were working on it. They made us add new users and then they would take them off of our billing or give us any credit.

  34. “Your Dropbox is almost full” is the message you will get 10 times a day. Dropxbox is about causing micro stress in your busy day-to-day office life. Completely insensitive to your desire for serenity.

  35. I am going on month 4 of trying to resolve the billing issue. There is NO way to contact them except for the on-line chat which goes NO WHERE!
    According to the employee reviews…they love the food there. Guess they are too busy stuffing their fat little faces rather than answer an email(no replies) or phone call (always goes to voicemail).
    Signing up with Oracle, they have humans who answer the phone!

  36. BUYER BEWARE!! actually FREE TRIALER BEWARE!! So I agreed to the 30 day (so-called) Free trial for basic personal dropbox to back-up our home pc’s. I understood that after 30 days, the charges ($10-$12/mo) would begin. Not long after, all of my documents ( about 10 years worth) dissappeared completely from my pc! On day 27, I received an email titled “Dropbox Business Account Upgraded” Thanking me for my UPGRADE? And listed the following;
    Amount: $750
    Licenses: 5
    Account space: 3072 GB

    WHAT KIND OF BULLSHIT SCAM COMPANY WOULD DO THIS? To a new customer, using a free trial? Do Not Use Dropbox. They settled, out of court, a class action lawsuit in CA for this very same thing. They bought off the plaintiffs for 2 mil. and are continuing the same practices. Dropbox stipulated in their settlement and in their new user agreement for new customers that there could be “No more Class Action Lawsuits” against them. The biggest of the complaints was the way they do not clearly inform the “free trial” victim of what they have pre-planned in the fine print. Also failure to adequately warn the new customer of the ridiculously high fee they will charge “out of the blue” on day 27! I immediately began the process of trying to cancel everything and not pay the fee! But Dropbox support does not wish to help those who are in my position. These Guys Are Shady!!! They are using scam tactics and Dropbox should be penalized instead of the unsuspecting potential new customer!!

  37. I Hate Dropbox. I have tried to contact them twice and again today. They do no reply. If your email gets hacked like mine and microsoft suspends it, you have no way to access your dropbox account. It is useless when you cannot change your email address without logging into an old one. Shite and no help available. Have been trying for over 2 months to get someone to contact me.

  38. Dropbox was once the must have, then they got really greedy at the same time their rivals got so much better. They doubled the prices of loyal customers like me that were with them since day one. As it turns out, best move ever, because now I realize just how far ahead the Microsoft model has moved. We are on the business plan with unlimited storage, all Microsoft programs, mail account and incremental back ups. So, so much more than we had with Dropbox at half the price per user and it all just works now, on all platforms. I use Desktop PC’s, but our entire team is on Apple Mobile devices, including me with my iPad pro. The Microsoft Platform integrates seamlessly.

  39. Crap, crap, crap. I used to love Dropbox. It was simple and even inexpensive since I recruited everyone I knew to use it and got even more free space. That was then. Now, I hate the product. Firstly, the way that I use it now is not simple. The new Smart sync is far from smart. The icons which are supposed to show whether a file is “local” or “online” that are supposed to show up in Finder don’t always show up and the only solution is to reboot your computer. Then, the icons still do not always remain in the file manager. Further, I did not need nor did I want an expensive upgrade that Dropbox just dropped on us. There are better less expensive alternatives to Dropbox. We would recommend looking there.

  40. BUYER BEWARE! Once you sign up for dropbox, your account settings default to an autopay system. There is no one to talk to by phone and when you try to get a refund by email, they tell you that they have a “strict no refund policy” Those 4 words should scare anyone away from DropBox. There are better cloud alternatives out there now, with better available customer service.

  41. I wish I could give a negative star rating! I’ve been a pd dropbox client since 2013, archiving all my past years there in zip files. Files too large for my computer. Dropbox lost ALL MY CLIENT FILES prior to 2017. That’s years of irreplaceable graphic work. When confronted they denied, denied, and denied until I finally insisted they research… which I was then told my case was escalated and I’ve never heard back. They don’t even respond to my eamials anymore. At the VERY least they should have refunded 4 years of payments. BEWARE. Dropbox couldn’t have possibly handled this worse. Please, if it’s important, if it has meaning DON’T STORE IT AT DROPBOX

  42. I signed up for the free trial and then didn’t log in for 2 years then see a notice my account has been upgraded. They charged me $199 a year for two years! In that time I canceled my card and they got my new card number I don’t know how. This is a scam service. DO NOT SIGN UP! DROPBOX IS A SCAM!

    1. Hi Kevin, could you contact me at [email protected] with some more information? This is pretty serious stuff and I’d like to know more.

    Created my account many years ago. Had dozens and dozens of pictures vanish from my dropbox. Sent emails. Response at first… but then crickets. Dropbox sucks.

  44. I can confirm the negative stories about Dropbox. I have used it for years and suddenly it is BAD BAD BAD. Tech support is unable to fix the issue(s) I am having, so they blame the operating system and told me I am on my own. They cannot/will not fix the smartsync issue. I can’t remove my desktops from smartsync, cannot install dropbox on my work computer. NO.

    Horrible. Unacceptable. Do Not Use Dropbox.

    Did I mention I am a certified network professional with 20+ years experience? I happen to know what i am talking about and I ask everyone on Dropbox to move your files to somewhere else.

  45. I have situation where my company lost 35 very important forms. Drop box have bug when you are moving files (Acrobat Reader files) from one folder to another one. When you finish with moving the files you lose every possible detail from pdf form.
    I will never ever use Drop box because of this.

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